Payment and Refund Policy
Registration and Deposits
Registration for the Augustana Learn to Swim Program is done exclusively online through Jevin, Inc via the Augustana Learn to Swim website www.augie.edu/rec. Registration is done on a first come, first serve basis. If you need assistance registering, call (605-274-4636) or email (firstname.lastname@example.org) the Learn to Swim office. You can also stop by the Rec Services front desk for staff assistance. It is best to stop during lessons, as that is when our LTS staff is working. The Elmen Center address is:
2505 S. Grange Ave
Sioux Falls, SD 57197
Please note that Jevin, Inc is located in Allen, Texas, so make sure you look for that on your credit card statement and DO NOT REPORT THIS AS FRAUD!
Once a child is registered, a minimum of a $20 non-refundable deposit is required to hold the child's spot (payment for the full cost of the class can be made at any time). If the $20 minimum deposit is not received immediately upon registration, Augustana Learn to Swim reserves the right to deactivate (remove) that child to make room for other registrants. Each night the program will run a scan and automatically UNREGISTER all swimmers who have an incomplete registration. You will receive an automated email notification if that happens. You will then need to contact our office if you wish to register again.
The $20 deposit is transferable to another class in the same session up until 2 weeks before the start of the session.
Exceptions to required deposit
If a child is on the wait list, payment (deposit or otherwise) is not required until they are activated for their class (get in off the wait list). A minimum payment of the $20 deposit is required immediately upon transfer from a wait list into a class.
Online payment can only be paid with a credit card. You can choose to either pay the full amount or utilize the installment payment plan. With installment payment you pay the $20 deposit upon registration, and then the remaining balance will be deducted from your account three weeks before the start date of the session for which you are registering. We do accept cash or checks (made payable to Augustana LTS) if you come in to the office at the Elmen Center or mail the payment to our office. If you choose to pay by cash or check you will be required to pay the full amount.
Gift Cards, certificates, payment credits
If you will be paying for any part of your registration fee with an Augustana Learn to Swim gift card, certificate, or payment credit, the original document must be presented to a Learn to Swim employee at the Elmen Center Recreational Services front desk. If the certificate does not cover the full cost of lessons, a deposit is required (as explained above), and the certificate must be brought no later than the first day of lessons, along with any remaining payment due.
Credits and Transfers
If a child starts the session but is unable to continue/finish (due to illness, family emergency, etc.), a suitable credit may be issued at the discretion of the Augustana Learn to Swim Director per the request of the customer.
Any credit that you have in your account will automatically transfer forward to a future session.
If there are no openings in the class for which you wish to enroll your child, he or she may be placed on the waiting list. A deposit is not required for the waiting list. You may be enrolled in one class and on the waiting list for another class that better fits your schedule. Payment is only required for classes in which your child is enrolled.