ITS Newsletter Fall 2011

ITS Newsletter Fall 2011

What's in this edition:

 Here we are 3 weeks into the semester already and time for the Fall newsletter. We have lots to share with you. Please read carefully, there is a lot of important information.

Students are back and they brought their computers with them….not to mention their smart phones and other internet handheld devices. After only 2 weeks we have over 1700 devices connected to the Clean Access network. That is just student computers and iPad, iPod Touch, smartphones and other wireless devices. That number will continue to grow. That doesn’t even count the 800+ college owned systems in offices and labs. Wow.


We are continuing to use PaperCut this year for print monitoring. Students are NOT being charged to print. Students each receive 600 pages per semester and can request more if they run out. This policy will be reviewed each year. Printing with PaperCut adds a couple of steps to printing, but we are hopeful that it will make students think before they print. Here are some statistics for the first 2.5 weeks of school. I think you will be surprised

Students clicked print 19,104 times

  • Students printed 99,212 pages
  • Students printed 23,721 pages of PowerPoint Slides
  • Students printed 5254 pages from Moodle
  • Largest Document printed
    • 1286 Pages – yup that is one document – slipped in before the 600 page limit was locked
  • 619 documents printed were over 20 pages long
  • Over 100 students have each printed more than 200 pages.
  • That adds up to about…
    • 1.20 trees
    • 5.9 kg of CO2 greenhouse gases released from the paper production
    • energy used to produce the paper is equivalent to 375 standard light bulb hours

 Did you know….

  • Gustavus allows their students 600 free pages per YEAR
  • St Olaf Allows 550 per semester
  • Luther 400 pages per semester, and 100 for Interim
  • Augsburg 500 each six month period
  • Calvin 500 pages per semester
  • Augustana 600 pages per semester
  • Many of these schools charge after the limit is reached.

When students print to an Augustana printer, they are required to login to PaperCut and confirm how many pages they will be printing. If the print job is 20 pages or more, they are required to click OK one more time to confirm they know they are printing a large document.

Login Problems - What's up with that?

You may have noticed (we sure have) that logging in to Novell, GroupWise, wireless, etc. has been a bit of a problem lately. Logging in is one of those things we take for granted, but it is actually one of the more complex things you do in a day – just all behind the scene. Montego is the server that has been handling who you are, what your password is and what you are allowed to get into. It passes that information to all the other servers on campus. Well, for the last few weeks, it has been a little flaky – now it is a lot flaky! Sometimes it doesn’t let you login and sometimes it messes with things like GroupWise causing it to lock up. Our server guys are working to move this server to a new set up, but that is not an easy task. Once Montego is stable, logins should be back to normal and just “work”. We hope that “back to normal” comes soon.


Are you using GroupWise 8 yet? If it has not yet installed on your office computer, email the Help Desk and we can come out and get you upgraded. 

Wednesday, October 12 there will be a GroupWise 8 hands on training session. We will be talking about some of the new features of GroupWise 8 and also answering questions you might have. Watch for details.

For some of you, accessing GroupWise from off campus has been a challenge with the upgrade. If you are having problems when accessing GroupWise email using the web client (you get to it though or try using FireFox or Chrome as your browser. Both Chrome and FireFox are free downloads - links below for FireFox for Chrome

Some versions of Internet Explorer do not "play nicely" with Groupwise 8.

GroupWise Mobility Server

A better way to get mail and calendar on your mobile device

In the past, you could get your email on your smartphone, but to get your address book or calendar you had to have a Blackberry. Now you do not need to have a Blackberry, we have a system to easily keep your Droid, iPhone or other smartphone in sync with your Groupwise email, calendar and address books.

If you have a Droid or an iPhone that is already set up to receive your Augustana email – you will still want to switch over to this new method. It should be faster for you and lets you sync calendar and address books if you choose.

You can find step by step instructions for setting up your device can be found at Stop by the Help Desk if you would like help with the set up.

Remember. Your mail will delete itself in 6 months.

Email – Archive It or Lose It (a folder is not an archive)

GroupWise mail and calendar items are stored on Augustana’s network, but not indefinitely. Messages in your account (including your cabinet folder) are purged when they are 6 months old. Items in the Trash are purged after 7 days. If you want to save messages longer than this, you need to archive them.

For instructions on archiving see Scroll to near the bottom for the archiving instructions.

Phishing not just a funny name

Phishing for information is not one of those funny technical things that you don’t have to worry about. Phishing is a danger for anyone who uses a computer that is connected to the internet. You may remember a warning message you receive several weeks ago about a targeted phishing scam. You received a fake email asking for your username and password so that your account could be upgraded. That happened because someone with an Augustana email address was tricked into giving out their username and password to phishers in Nigeria. That gave the phishers access to the web version of the email account. That account was completely available now. The phisher could read and send email as that person – and did. In fact, that account was used to send hundreds of messages looking to trick others. So why is this a problem? Just think about these things

With access to your email, they can

  • Send email to everyone in your address book and their own list asking for passwords or selling watches, Viagra and pleading for help from desperate travelers etc.
  • Very quickly figure out many things about you.
    • Where you bank,
    • What kind of credit cards you have,
    • What your birthday is,
    • Your phone number,
    • Maybe your address (the address and phone numbers of all the people in your address book, maybe their birthdays too
  • Where else do you use THAT password? Your bank or credit card accounts?
  • Are you someone who has access to financial resources at the college?
  • Will this password give them access to your home computer?

Act immediately if you’ve been hooked by a phisher. If you provided account numbers, or passwords to a phisher the first thing you should do is change your password. Next, notify the Help Desk if it is an Augustana account. If not, notify the companies with whom you have the accounts right away.

Phishing emails. The most common form of phishing is email messages that trick you into giving out your personal information. They pretend to be from a legitimate retailer, bank, government agency or even the Augustana Help Desk! The sender asks you to “confirm” your personal information for some made-up reason: your account will be closed, or updated or an order has been placed in your name, or maybe because they lost your information. Phishers also may say they’re from the fraud departments and ask to verify your information because they suspect you may be a victim of identity theft! Information Systems at Augustana will NEVER ask you to send us your username and password. You should only type this information into a login box for campus resources like – GroupWise,, Novell etc.

Don’t click on links within email that ask for your personal information. Phishers can name a link in an email message anything they want. Just because the link in the message says - does not mean that is where the link will take you. Where do you expect this link to take you? Are you sure? Try this one and see. Don’t be fooled by the link.

“Pharming” one more thing to watch for. Yet another way to steal your identity online. A virus or malware program is secretly installed on your computer and hijacks your web browser. When you type in the address of a legitimate web site, you’re taken to a fake copy of the site without realizing it. Any personal information you provide at the phony site, such as your password or account number, can be stolen and fraudulently used.

Pop-up screen. A real threat

Sometimes a phisher will direct you to a real company’s, organization’s, or agency’s web site, but then an unauthorized pop-up screen created by the scammer will appear, with blanks in which to provide your personal information. If you fill it in, your information will go to the phisher. Legitimate companies, agencies and organizations don’t ask for personal information via pop-up screens.
Sometimes you will get a pop up “Warning” message that sounds like your computer is in immediate danger if you don’t buy, renew or activate your virus protection or maybe it tells you that you are infected with a bad virus. NEVER click that popup box.
Keep your virus protection software and Windows OS updates up to date. Make sure they are set to download and install automatically. It may slow your computer down while the updates are installing, but it is worth the minutes it takes.

Only open email attachments if you’re expecting them and know what they contain. Even if the messages look like they came from people you know, they could be from scammers and contain programs that will steal your personal information.

J and K drives (shared and users drives) for Mac users.

These are instructions for accessing the network drives on campus. The Tunnel method will also work for you from on campus. 

  1. Select “Finder”
  2. Click “Go” then select “Connect to Server”
  3. In the Server Address type afp:// (If you click the + this will be added to your Favorite Servers in the box below
  4. Login using your full context login. Mine would be cswanson.faculty.augie Use your typical Augustana password. (The same one you use for email and my.augie)
  5. One more box will appear asking you to select which volume you would like to mount. Select MARAUDER.USERS
  6. Viper is now listed in your Finder under the Shared area.
  7. You will see several folders. Again open MARAUDER.USERS
    1. FACULTY is your J:drive and
    2. SHARED is your K:drive
  8. If you like, you can make an alias for MARAUDER.USERS by highlighting the folder – then click File – Make Alias (or use the key command CMD L). This makes a short cut icon that you can drag to your desktop or where ever you like.

When you reboot your computer the connection will be broken.

To restart the connection you have two choices:

  1. Repeat the steps above – but this time you should see VIPER in your list of Favorite Servers.
  2. If you have made an alias – simply double click the alias and you will be prompted to login.

Changes to accessing your J and K drives from off campus.

If you are currently accessing your J or K drives using FTP, you will need to make some changes. You have a couple of choices.

1. Switch to a secure ftp client (sftp) A good one to try is filezilla. It is a free download. Once installed you will need to supply the Augustana information. Host is s Then your usual Augustana username and password. Then click “Enter”. The right side of the screen will open up to your J:Drive (your personal folder). For K:drive access, scroll down to the “Shared” folder .

2. Tunneling will connect you to your drives through “My Computer” for Windows users and “Finder” for Mac users. Get started by going to on your home computer. You will need to “Trust” Augie when you get the security messages and then login with your regular campus login and password. Click on Tunneling Instructions and choose the operating system of your home computer and follow the directions. If you have trouble, give the Help Desk a call and we can help you troubleshoot.

Would you like to get to the K and K from your iPad, iPhone or iTouch?

There are a number of ways that you can access the j and k drives on your iPad. We suggest using the Good Reader app. Here are the instructions for setting up Good Reader. 

  • Start GoodReader
  • Expand, if necessary, the Connect to Servers section on the right side of the screen
  • Select the 'Add' button and then select SFTP Server
  • Fill in the fields in the resulting window
    • Readable Title - whatever you want
    • Host Name -
    • Path - USERS (must be in caps)
    • Path starts at system root - slide to On position
    • User - regular email/Novell username
    • Password - password for above username
  • Click the blue 'Add' button
  • You should now see the server (with the name you gave it) listed under Connect to Server. Tap it once to connect.
  • To navigate to sub-folders tap once on the blue >
  • To back up one level tap the folder name in the upper left hand corner.
  • To download a file to your iOS device select it and then click the Download button in the lower right corner. This should add it to your 'My Documents' folder on the left side of the screen.
  • Select the 'Close' button in the upper right corner to close the connection.

SPAM Filtering

Seem like your inbox is full of spam? Well, here are the numbers of what didn’t make it to your box. In a single day Barracuda has

  • Blocked 28,532 known spam messages
  • Blocked 523 messages with a virus
  • Quarantined 687 messages
  • Sent to your box as [Spam] 494 messages
  • Allowed as “Good” 8820 messages

Amazing! Just think what our Inboxes would look like without SPAM filtering!