Contact Statuses

The status is a code identifying the Contact resource. Valid codes are:
• C (Completed)
• E (Expected)
• V (voided)

Contact Batch Entry is used to add or change the statuses on contact records. The following describes the logic of how this program adds and updates records.

If the program is passed the status of C (for Completed) - the program updates any matching contact records with a status of E to the status of C. If no matching record exists, then the program creates a contact record with a status of C.

  • NOTE: The process only adds completed contacts when it does not find any contact records with an expected status to update.

    • If the program is passed the status of E (for Expected) - the program always adds a contact record with a status of E.

  • NOTE: The process only adds contacts with an expected status if an expected status does not exist for the specified recource, tickler code and ID number combination. The process will not create a duplicate record.

    • If the program is passed the status of V (for Voided) - the program updates any matching contact records with a status of E to the status of V. If a matching record is found, the program does not add another contact record with the status of V. If a matching contact record with a status of C is found, the program does not update the contact record.

  • NOTE: The process only voids expected contacts.