Maintenance Requests

On-campus residents are now able to submit maintenance requests online. 

Maintenance Request Information

1.      Download the Asset Essentials App by Brightly Softwares on your mobile device, or log on to

2.      AU Client ID: augustanauniversity

3.      Create your login if you have not already.

4.      Select “Create New Request from the left drop down menu. Be as specific as possible, including photos if needed.

Tracking a Request

1.      Once you've logged in, select the My Requests tab at the top of the page

Emergency Requests

If you have a maintenance request that is an emergency, please call:

Facilities Services: 605.274.4326 - Monday-Friday, 8 am-4:30 pm

Campus Safety: 605.274.4014 - after hours and weekends